Verizon plans to consolidate its customer operations, and relocate its telesales and BGCOoperations, potentially displacing 3,200 non-union American workers.
The key driver behind this decision, which includes closing call centers in five states, is to “realign our real estate portfolio and customer service operations to make the best use of extra capacity in the remaining locations,” the telco said.
Call centers are being closed in California, Connecticut, Maine, Nebraska and New York. The Communications Workers of America (CWA) criticized Verizon, saying the telco “will be able to send even more work to the Philippines, where it already operates call centers, and to other overseas locations.”
“This is exactly what customers, communities and our country don’t need,” the union said. “Verizon likes to brag about being the nation’s biggest wireless carrier. It’s time for Verizon to step up and provide the quality service that customers want, by keeping good jobs in our communities.”
Between the big telecom mergers, moving American jobs overseas, what impact do you think that this will have on employment in the states?
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