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Unified communications ability is useful for everyday communications. The ability to easily communicate seamlessly via a wide range of integrated components would arguably better facilitate all types of communication.  And with this technology, businesses are able to expand many of their needs with dramatic cost savings.  

Unified communications is important in an emergency communication system. In an emergency, the ability to communicate life-saving and damage-mitigating notifications and instructions is very important, and the integrated and wide-ranging scope of unified communications would bear great benefit for emergency-oriented communications.

Unified communications (UC) enables any size company to improve the way employees, customers and partners communicate and collaborate — from anywhere, over any accessible network, using any device, at any time. But when customers that still run voice, conferencing, mobile and other communications services in separate silos ask if they should (finally) adopt UC, the answer they will relate to most is, “Yes, because it will save you money.”

Unified communications (UC) is a marketing buzzword describing the integration of real-time enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

Takeaways for Your Business

  • Universal concepts and definitions of UC
  • The soft savings of UC benefits vs. the hard savings of capex and opex line items
  • Creating a product portfolio that balances cloud and on-premises component options
  • Customer’s utilizing UC puts them right in the heart of their communications, which is the heart of their business.