by April | Aug 22, 2016
Not only is it important for a provider to communicate with a customer frequently, it may be just as important for the customer to communicate with the provider. Case in point #4. National ComTel has a high end customer who is dependent on large bandwidth and voice... read more
by April | Jul 25, 2016
Not only is it important for a provider to communicate with a customer frequently, it may be just as important for the customer to communicate with the provider. Thus two way communication. Case in point #3. National ComTel had a customer that used both a dedicated... read more
by April | Jul 20, 2016
For many of our customers, we provide monthly network management and security checks and cleaning, most times this is an on sight personal visit. As marketing people say, “this is another one of the necessary monthly touches that we need to make” to be a... read more
by April | Jul 11, 2016
Not only is it important for a provider to communicate with a customer frequently, it may be just as important for the customer to communicate with the provider. Case in point #1. When a customer signed the original service agreement, they had five employees,... read more
by April | Jun 14, 2016
VoIP stands for “voice over IP (Internet protocol).” VoIP describes communication services—voice, fax, voice mail, texting—that travel via the Internet, rather than the public switched phone network (PSTN, also known as “the phone company’s wires”). Internet and... read more
by April | May 16, 2016
Several large telecom providers are reducing services and support for small and medium business. One big provider has a new $250.00/mo. minimum for new small businesses. One big provider does not value your business and is raising local rates and line charges. One big... read more
by April | Apr 18, 2016
Video is making impressive gains across all digital devices, and recent research demonstrates how consumer behavior is shifting and embracing a multitude of screens. According to the Consumer Technology Association’s (CTA) Video Consumption Trends Report(link is... read more
by April | Apr 13, 2016
An FCC decision to take over pricing of business broadband services could eliminate up to 43,560 jobs, cut economic output by $3.4 billion over a five-year period and prevent 67,000 buildings from getting access to fiber, according to a report by Hal Singer, principal... read more
