As a philosopher once said, “Communication Is Two Way otherwise it is a lecture”
As a nationwide telecom provider with nearly thirty years’ experience, providing VoIP, Toll Free, Internet, IT Managed Service, security, and cabling, it has been our policy to never inundate our customers with unnecessary emails, letters, calls etc., simply out of respect for their time.
However, for the benefit of our customers, we do try to educate them on important industry specific changes, regulations, new services, and our new solutions that they may appreciate as to make their business lives easier and more productive. Despite our best attempts to share this information, very seldom do we receive a response pro or con from our customers. We understand and respect that customers are busy, we get it, we are too!
However, when we address a customer’s request, their “emergency,” and we handle it immediately and efficiently, usually within minutes and then notify them that the request has been completed. Rarely do customers respond to our request to acknowledge what has taken place so that we know that they know all is as it should be. This allows us to better assist them.
Communication is a two-way street,
