In 2016, nearly 86 percent of companies surveyed either had already invested in a Unified Communications (UC) strategy in the cloud/VoIP or were making plans to. Only 14 percent had no immediate plans to move to the cloud. That number meshes with a recent survey that showed respondents expect 80 percent of their IT budgets to be spent on cloud within 15 months.
Keep in mind that buying and installing a state-of-the-art on-premises PBX system isn’t a one-and-done operation. Modern PBX systems are highly sophisticated, often requiring regular service, maintenance and upgrades (at additional costs). In fact, technology is changing so quickly that many companies now lease PBXes instead of buying them, such that they are essentially paying a monthly fee for their telephony solution — just like with hosted VoIP service, but often without the same features and functionality.
To reassure customers, be sure and pick a provider with a proven track record. Look at what functionality is provided in the PBX and how often it’s updated versus what functions are need to make the clients’ business communications productive. We suggest conducting a simple side by side comparison. How well does that PBX maker stay ahead of technology shifts? Cloud providers are continuously adding features and functionality to better serve ever-evolving customer needs. This helps keep a business – relevant as the needs of employees and customers change and grow over time.
If the customer is just attached to a PBX, investigate fully hosted PBX technology in the cloud that can offer seamless integration with business systems.
By moving telecommunications from PBX platforms to the cloud, customers can help drive enterprise productivity and future proof their businesses. This gives them greater control over their success.
Source:Vonyage